Thank you for choosing to rent your new home through CBS Property Group. We are here to help, and if you can’t find the answers you’re looking for here, please call us directly or go to the RTA website for further information.
In order to be successful at securing a rental property quickly, we encourage all tenants to provide all required information and documents at the time of submitting your application. The hardest part of processing applications is chasing information and references. If you can assist us with this, we will have your application ready to send to the owner much sooner. Once approved, we can assist you with completing the lease agreement, making your bond and rental payments and completing your Entry Condition Report after collecting the keys to your new home.
At the end of your tenancy, you will no doubt want your bond refunded quickly after you vacate. To assist us in meeting your expectations, please make sure the following are completed before returning your keys to our office:
- Rent is paid to the vacate date
- Property is clean and returned to its original condition as per the Entry Condition Report
- All invoices are paid in full
- All keys & remotes are returned
Here at CBS Property Group, we understand that no one enters into a rental agreement with the intention of breaking their lease, and that sometimes a change in circumstances means that you have no choice in the matter.
With the above in mind, a lease is still a legally binding contract between the tenant and landlord, and as such, there are laws and processes in place to assist both parties with minimising costs.
Although this can be a stressful time, we are here to help, please contact us if you have any questions about the process.
If you become aware of any maintenance requirements or urgent repairs at the property, you should advise your Property Manager in writing as soon as possible.
You can lodge the request either by emailing your request, or logging the maintenance through your tenant’s portal. When sending maintenance requests to your Property Manager, please provide as much detail as possible, along with photos of the issue, and we will respond to your request as soon as possible.
As the tenant, you are responsible for the maintenance of little things, such as replacing light bulbs, changing smoke detector batteries, cleaning windows, dusting, removing cobwebs and routine garden maintenance such as watering, mowing and weeding.
If you believe a smoke alarm is not working properly, please try dusting/vacuuming or changing the battery first. If this does not resolve the issue, please inform your Property Manager in writing as soon as possible.
Please do not remove the smoke alarm under any circumstances. Smoke alarms are installed into your home for the health and safety of all residents.
If your rental property is water compliant and your lease agreement clearly states water usage charges are to be passed on, the landlord has the right to invoice you within a reasonable time-frame of each bill.
We understand that from time to time a tenant may need to move out and a new tenant moves in to replace them. Once you have found a replacement tenant, we are able to assist by processing their application and seeking the landlords approval.
We also understand that sometimes the person staying would like to remain at the property alone – that is okay, however, you will need to show that you can afford the rent on your own.
We owe a duty of care to the Landlord to ensure the applicant applying passes the application process. We also have a duty of care to you as the tenant by ensuring all leaseholders are held to their obligations until the applicant is approved or the person staying can demonstrate they can afford the rent alone.
Once approval is provided to you, the transfer of rent and bond monies must occur directly between tenants and not the agent. All tenants – moving in, out or remaining at the property must sign a change of bond form for the bond to be updated with the RTA. Unfortunately, we cannot handle exchanges of money for the bond mid tenancy.
Locked Out
If you are unable to access your property during business hours, you may come to our office and borrow a set of keys with proof of identification. Please make sure you phone and confirm there are keys available before coming to our office.
If you have locked yourself out after-hours, please contact a locksmith to assist you. This will be at your own expense.
Pests & Rodents
Whilst every precaution is taken at the beginning and end of tenancies, sometimes pests are just unavoidable. If you are experiencing issues with pests during your tenancy, please contact your Property Manager via property.management@cbsproperty.com.au for some helpful information.